Support Desk

Cogent Communications prides itself on superior customer service. We are available to you 24 hours a day. Please make sure to have your Customer Account Number ready for your call or include it in the subject line of any e-mail you send. We appreciate your business!

Customer User Guide
Global User Guide.pdf	User Guide for all Cogent Customers.

BGP Questionnaire (BGPQ)
BGPQ.txt	This document is required for customers that would like to run BGP with Cogent.
DNS Questionnaire (DNSQ)
DNSQ.txt	This document is required for customers wanting DNS services.
DNSQ Sample.txt	This is a sample of the DNSQ document.

IP Questionnaire (IPQ)
IP_Allocation_Policy.txt	Cogent's IP adddresses allocation policy.
IPQ_v4.txt	This document is required for any customer requesting IPv4 address resources from Cogent.
IPQ_v6_All	This document is required for any Cogent customer requesting IPv6 address resources from Cogent.

Layer 2 Ethernet Services Questionnaire (L2Q)
l2q.txt	This document is required for customers ordering high-speed Layer 2 Ethernet Services from Cogent

SMTP Questionnaire (SMTPQ)
SMTPQ.txt	This document is required for any customer that would like Cogent to do SMTP mail backup.
SMTPQ Sample.txt	This is a sample of the SMTP Questionnaire.

Utility Computing Questionnaire (UCQ)
UCQ_2.6.txt	This document is required for any Utility Computing customer.
UCQ Sample.txt	This is a sample of the Utility Computing Questionnaire.

Cogent prides itself on superior customer service. We are available to you 24 hours a day.

Our support desks in Washington, DC, Herndon, VA, and Atlanta, GA primarily serve our North American customers, and our support desks in Europe (Frankfurt, Germany; Madrid, Spain; and Paris, France) primarily serve our European customers.

Please select the appropriate support desk's contact details from the list below, based upon your service location. Make sure to have your Customer Account Number or Order Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!

United States

Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax: 1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Canada

Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax:       1-202-461-3245
Email:    This email address is being protected from spambots. You need JavaScript enabled to view it.
Canada Specific Complaints:   This email address is being protected from spambots. You need JavaScript enabled to view it.

Mexico

Hotline: 01-800-681-9553 or +52 55 4169 7175
Fax: +34 91 102 2509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Latin America

Argentina: +54 11 2040 1651
Brazil: +55 11 4380 9977
Chile: +56 22 938 1882
Colombia: +57 60 1508 4353
Costa Rica: +506 8873-4185 or 0800-5425611
Peru: +51 1 7304833
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

South Africa

Hotline: +27 10 500 2495
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Asia-Pacific

Australia: +61 2 8311 3842
Australia Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hong Kong: +852 5808 0736
Korea: +82 70 4784 4022
New Zealand: +64 9 801 0036
Singapore: +65 3158 2050
Taiwan: +886 2 7737 4445
Tokyo: +81 34 577 6393
Fax: +1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Europe (all countries, except as listed below)

Hotline: +49 69 2998 9696
Fax: +49 69 2998 9666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

United Kingdom

Hotline: +44 800 877 8005
Fax:     +49 69 2998 9666
Email:     This email address is being protected from spambots. You need JavaScript enabled to view it.
UK Specific Complaints:    This email address is being protected from spambots. You need JavaScript enabled to view it.

France / Benelux

Hotline: +33 1 49 03 1818
Fax:       +33 1 49 03 1803
Email:     This email address is being protected from spambots. You need JavaScript enabled to view it.
Email:     This email address is being protected from spambots. You need JavaScript enabled to view it.

Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria

Hotline: +34 91 102 2501
Fax: +34 91 102 2509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hungary

Hotline:   06800 18854
Fax:        +49 69 2998 9666
Email:      This email address is being protected from spambots. You need JavaScript enabled to view it.

Montenegro

Hotline: +382 (0) 20 510 597
Fax: +49 69 2998 9666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.