In order to initiate a claim for Service Credit, you must contact Cogent's This email address is being protected from spambots. You need JavaScript enabled to view it. within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric or the ticket number; and (c) a brief description of the characteristics of the claimed outage or failed metric. The customer will be notified via email upon resolution of the request. If approved, Cogent will issue a Service Credit to the customer's account, appearing on the next invoice issued. Service Credits will be credited against a customer's monthly payment for Monthly Recurring Charges and may not be received in the form of a refund.