網絡性能和工具
您可以在下方找到與我們的網絡性能和客戶服務相關的統計信息，這些信息會定期更新；您還可以免費使用我們的Looking Glass工具，或查看連接到 Cogent（AS174）的所有AS網絡。
網絡性能
Cogent卓越的網絡架構和幾乎無限的帶寬使我們能夠提供令人矚目的網絡性能，如下所示。這些統計數據是實際的性能指標，每月更新一次。
Cogent為所有客戶提供極具競爭力的服務水平協議 (SLA)。
| IP Network Performance Statistics | Oct 2024 |
Nov 2024 |
Dec 2024 |
Jan 2025 |
Feb 2025 |
Mar 2025 |
Cogent SLA |
|---|---|---|---|---|---|---|---|
| Europe Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| North America Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| Intra-Europe Average Backbone Latency (ms) |
27.7 | 27.5 | 27.7 | 27.8 | 27.8 | 28.1 | <35.0 |
| North America Average Backbone Latency (ms) |
37.5 | 37.6 | 37.4 | 37.5 | 37.6 | 39.0 | <45.0 |
| New York - London Average Backbone Latency (ms) |
68.5 | 68.5 | 68.5 | 68.5 | 68.5 | 68.7 | <85.0 |
| Los Angeles - Tokyo Average Backbone Latency (ms) |
103 | 103 | 103 | 104 | 106 | 107 | <140.0 |
- IP Network Performance Statistics
- undefined
- Europe
Packet Success Rate - North America
Packet Success Rate - Intra-Europe
Average Backbone Latency (ms) - North America
Average Backbone Latency (ms) - New York - London
Average Backbone Latency (ms) - Los Angeles - Tokyo
Average Backbone Latency (ms) - Oct
2024 - undefined
- >99.9%
- >99.9%
- 27.7
- 37.5
- 68.5
- 103
- Nov
2024 - undefined
- >99.9%
- >99.9%
- 27.5
- 37.6
- 68.5
- 103
- Dec
2024 - undefined
- >99.9%
- >99.9%
- 27.7
- 37.4
- 68.5
- 103
- Jan
2025 - undefined
- >99.9%
- >99.9%
- 27.8
- 37.5
- 68.5
- 104
- Feb
2025 - undefined
- >99.9%
- >99.9%
- 27.8
- 37.6
- 68.5
- 106
- Mar
2025 - undefined
- >99.9%
- >99.9%
- 28.1
- 39.0
- 68.7
- 107
- Cogent
SLA - undefined
- 99.9%
- 99.9%
- <35.0
- <45.0
- <85.0
- <140.0
客戶服務統計
Cogent擁有端到端的光纖網絡，能夠控制客戶體驗的幾乎所有方面；監控一直到客戶端口的網絡連接，實時檢查網絡服務狀態。
我們同樣勤勉地監控我們的客戶服務統計數據，希望避免您將寶貴的時間浪費在漫長的呼叫隊列中。儘管Cogent卓越的網絡性能和近乎完美的計費準確率確保我們的整體客服通話數量較少，但我們仍然嚴格監控統計數據，諸如：通話應答時間（客戶需要等待多長時間？）和平均修復時間（多久才能解決一個問題？）。我們承諾不斷提升您的滿意度，請參閱下面的服務統計數據（每季度跟踪和更新）。
| Customer Service Response Statistics | 2nd Quarter 2024 |
3rd Quarter 2024 |
4th Quarter 2024 |
1st Quarter 2025 |
Four Quarter Average |
|---|---|---|---|---|---|
| Technical Support | |||||
| Average Answer Time for Inbound Customer Service Calls (seconds) - Global |
14 | 19 | 15 | 14 | 16 |
| Mean Time to Repair (hours) - EU | 1.3 | 1.8 | 1.4 | 0.8 | 1.3 |
| Mean Time to Repair (hours) - NA | 2.2 | 2.8 | 2.0 | 1.6 | 2.1 |
| Billing Support | |||||
| Average Answer Time for Inbound Customer Billing Calls (seconds) - Global |
18 | 18 | 17 | 18 | 18 |
- Customer Service Response Statistics
- undefined
- Technical Support
- Average Answer Time for Inbound Customer
Service Calls (seconds) - Global - Mean Time to Repair (hours) - EU
- Mean Time to Repair (hours) - NA
- Billing Support
- Average Answer Time for Inbound Customer
Billing Calls (seconds) - Global - 2nd Quarter
2024 - undefined
- 14
- 1.3
- 2.2
- 18
- 3rd Quarter
2024 - undefined
- 19
- 1.8
- 2.8
- 18
- 4th Quarter
2024 - undefined
- 15
- 1.4
- 2.0
- 17
- 1st Quarter
2025 - undefined
- 14
- 0.8
- 1.6
- 18
- Four Quarter
Average - undefined
- 16
- 1.3
- 2.1
- 18