Billing Analyst - Washington, DC


Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 215 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.


  • Provide Billing Operations support, including maintenance and updates to Customer Contact Database, customer billing addresses, and customer email
  • Provide support and assistance to the terminations department
  • Assist with the assignment of Billing Tickets
  • Handle customer billing inquiries by telephone, email, and hard copy


  • Minimum of 3 years of billing operations/processing experience
  • Proven track record in coordinating issues across multiple internal organizations
  • Proven track record in successfully resolving customer issues
  • Excellent verbal and written communication skills
  • Very detail oriented
  • Strong Microsoft Excel skills
  • Experience with Great Plains and ticketing systems a plus
  • Telecommunications experience a plus
  • Bachelor's degree

The Billing Analyst reports to Manager, Billing Operations. To apply for the position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.