Senior Billing Specialist - Washington, DC

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 215 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.

Responsibilities:

  • Provide Billing Operations support, including new order validation and processing, billing production, and resolution of customer issues
  • Support implementation, customer support, and problem resolution for new customers, including coordination with other internal departments
  • Provide user support for billing system enhancements
  • Identify and implement improvements in monthly billing processes
  • Support audit requirements
  • Prepare and analyze monthly Revenue and Billing reports
  • Handle customer billing inquiries both by telephone and email

Qualifications:

  • Minimum of 5 years of billing operations/processing experience; Telecom experience a plus
  • Proven track record in coordinating issues across multiple internal departments
  • Proven track record in successfully resolving customer issues
  • Excellent verbal and written communication skills
  • Very detail oriented
  • Strong Microsoft Excel skills
  • Experience with Great Plains and ticketing systems a plus
  • Bachelors degree

This position is located in Washington, DC and reports to the Director, Billing Operations. To apply for the Senior Billing Specialist opening, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.