Account Retention Manager (RET) - Herndon, VA


Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 215 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. A full benefits package takes effect within 30 days of employment. Matching 401k and stock options are also included.


As an Account Retention Manager, you will be responsible for assisting the Cogent sales team with maintaining a high-quality relationship with current Cogent customers while renegotiating the term and rate of required services whether the customer is moving locations, requesting a change to their current services or their current contractual obligation.


  • 1-4+ years of solid, B2B sales and/or customer retention experience preferably in the technology arena
  • Although previous sales experience is highly preferred, it is not necessary
  • Strong, professional oral and written communication skills are required
  • You must also be able to work in a fast paced, team environment with revenue deadlines
  • Track record of success and recent experience is required
  • Professional knowledge of computer applications such as Microsoft Office and CRM Systems are a plus
  • College degree is preferred

To apply for the Account Retention Manager position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.