Carrier Access Project Manager - Denver, CO

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access, Ethernet transport, and Colocation services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 218 markets located in North America and Europe. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers a competitive salary, full benefits package that takes effect within 30 days of employment, matching 401k and stock options.

General Summary:

The Carrier Access Project Manager will manage Off Net Carrier Access migration and special renewal projects. She/he will organize, track and implement savings initiatives for cost reduction and optimization. She/he will require the ability to both work independently on projects and coordinate/collaborate cross-departmentally. This position also requires excellent customer communication skills.

Responsibilities:

Migration Projects

  • Create and maintain detail project plans for Cogent initiated customer migration projects.
  • Serve as primary point of contact for all Ethernet Services (DIA and Ethernet Transport) customer migration projects. Provide direct customer communications on initial migration materials, order information, IP addresses, timeline coordination, and ultimate test and turn-up assistance.
  • Place orders with LECs/CLECs for local access services to connect customers to Cogent – primarily Ethernet local access. Track order milestones and resolve issues as necessary to manage order to completion.
  • Coordinate customer and vendor interaction, such as site survey scheduling, customer room ready preparedness, FOC date/dispatch. Coordinate internal Cogent departments such as engineering to configure ports and capacity planning to resolve capacity issues.
  • Complete customer migration orders upon successful test and acceptance and begin billing.
  • Initiate related disconnect orders for replaced services and confirm completion.
  • Report project outcomes and/or risk to the appropriate management teams as needed – escalating issues as necessary based on project work plans

Renewal Projects

  • Create and maintain detail project plans for Cogent initiated customer renewal projects.
  • Place renewal orders with LECs/CLECs for local access services to connect customers to Cogent – primarily Ethernet local access. Track order milestones and resolve issues as necessary to manage order to completion.
  • Report project outcomes and/or risk to the appropriate management teams as needed – escalating issues as necessary based on project work plans.
  • Update customer renewal orders upon successful completion in the appropriate Cogent systems.

Carrier Access Pricing

  • Provide operational support with the highest level of superb customer experience to the sales organization by processing pre-sales opportunities for quotations on dedicated private-line services (Metro Ethernet) from North American telecommunications providers. This is to support the sale of Cogent's Internet access and Ethernet transport products
  • Predesign last mile circuits, all associated costs and integrate it on the Cogent Network at the lowest cost possible all while maintaining Cogent’s optimal integrity of service
  • Identify prime vendors by geographic region, and on-net service address and CO CLLI lists
  • Submit requests for pricing to identify vendors via email or online tools, negotiate rates, and relay information back to sales for inclusion in proposal to customer for dedicated Internet access and transport services
  • Manage vendor relationships; vendor performance, identify new service providers to extend the reach of Cogent services
  • Manage and negotiate preliminary contractual agreements and terms that enable an efficient and scalable execution of our off-net sales expansion strategies. Work closely with available resources to jointly drive execution

Carrier Access Network Design / Optimization

  • Collaborate with Service Delivery Teams to assign existing Off Net Vendor interface points (NNIs) or install new NNIs. Evaluate, order, and install NNIs as needed. Track order milestones and resolve issues as necessary to manage order to completion.
  • Assist in the design and optimization of the Cogent Off Net Vendor network of NNIs
  • Place orders for EVC/NNI optimization projects (EVC repoints). Coordinate EVC repoints with vendors and Cogent internal teams to schedule associated NOC events within customer SLA guidelines. Track order milestones and resolve issues as necessary to manage order to completion.

Educational & Experience Requirements:

  • Minimum of 7 years industry experience
  • Bachelor’s degree or equivalent experience
  • Familiarity with ILEC/CLEC ASR processes for ordering fiber based Ethernet services.
  • A working knowledge and understanding of the principles of Internet networking at Layer 2 and Layer 3, such as IP addressing, BGP routing, VLAN/EVC construction. Actual engineering and equipment programming is NOT required, but ability to facilitate LEC/CLEC options as well as support customer questions and turn up is necessary.
  • Knowledge of interconnect procedures in carrier neutral data centers, including LOA/CFA issuance, cable ordering procedures, and troubleshooting processes.
  • Excellent written and oral customer communications skills. Ability to adapt and respond to various/unique implementation situations, manage customer’s expectation, resolve issues that arise, and ensure a positive customer experience in the implementation phase.
  • High attention to detail with a focus on delivering accurate results
  • Must be able to multitask and work in a fast-paced environment
  • Well organized, results-oriented, ability to forecast and meet deadlines
  • Solid problem solving and project management skills

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated (including booster shots when eligible) against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

This position is located in Washington, DC and reports to the Director, Carrier Relations.  The salary range for this position is $65,000 - $75,000 per year. To apply, please submit your resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.