Cogent is a fun and fast-paced company. We work hard. We play hard. If you’re looking for a rewarding challenge, Cogent is the place to be.

"Cogent's competitive advantage lies in our people... their spirit, their energy and their commitment."
Dave Schaeffer, Founder & CEO


Company::

Cogent is a multi-national, Tier 1 Internet Service Provider. Specializing in enterprise grade internet connectivity, point-to-point and collocation services, Cogent is a global leader in connectivity solutions. With a client base that includes 50% of U.S. law firms; 200 major American Universities, and the largest online video share and content distribution networks in the world; Cogent has become a top 5 global network responsible for almost 20% of the world’s internet traffic. We are a publicly traded company on the NASDAQ (CCOI) with the strongest balance sheet in the industry. A generous base plus uncapped commissions offers you an unlimited earnings potential. Cogent offers you a full benefits package that takes effect within 30 days of employment. With a continuous training and detailed support program, we will teach you to be the best in sales!


Responsibilities::

Identify new business opportunities within national and regional sales territories. Through direct calling, and email, you’ll work directly with nation’s leading companies’ CTO’s, CIO’s, IT Directors and Network Operations Managers on current and future connectivity solutions generating proposals for sales. You’ll identify prospects’ current pain points and with consultative selling techniques, demonstrate Cogent’s value add and superiority. Achieve monthly revenue goals by selling into the nation’s largest commercial and retail buildings; office parks and professional campuses. With the support of an experienced sales and engineering team, you will help lead organizations’ telecommunications infrastructure into the future. Cogent Communications is an Equal Opportunity Employer.


Qualifications::

Candidate must have proven experience in a direct hunting sales role. You must be able to demonstrate your ability to identify, qualify and generate new business. A qualified candidate will have 1-3 years of solid, B2B sales experience preferably in the technology arena. Experienced and professional communication skills both oral and written are a must. You must also be able to work in a fast paced, team environment with revenue deadlines. A track record of success and recent experience is required. A college degree is preferred. Professional knowledge of computer applications such as Microsoft office and Siebel are a plus.

Cogent Communications is an Equal Opportunity Employer.

Location:

Corporate Headquarters, Washington D.C.
Responsibilities:

• Troubleshoot unique/non-common routing problems.
• Maintain customer monitoring.
• Accept customer calls via phone queue

Requirements:

• Previous Customer Support experience required
• General working knowledge of BGP, IS-IS, Remedy and Netcool.
• Optical Networking a plus.
• General working knowledge of routers
• Working knowledge of Networking and CST operations
• Strong organizational and project management skills along with excellent written and verbal skills required.

This is an excellent opportunity for a person interested in working for a mid-sized, publicly traded company that has historically grown through acquisition.

Who We Are:

Cogent is a transatlantic Tier 1 Internet service provider consistently ranked as one of the top 5 networks in the world. Our primary service offering consists of Internet access, data transport, colocation and managed modem services--all offered over our award-winning fiber optic, IP data-only network. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (access providers and content providers whose businesses rely primarily on Internet access). Cogent Communications is a public company trading on the NASDAQ under the symbol CCOI. Cogent is headquartered in the Georgetown area of Washington, D.C.
What you will be doing:

The Regional Account Manager III position is a senior level sales position. The position requires prospecting and cold calling in North America to NetCentric customers, such as web hosting companies, universities, ISPs, video gaming companies, etc., with the goal to meet and exceed established revenue objectives. Candidate will direct call on new customers and analyze client needs relative to Internet connectivity over our unique, in building, Fiber Optic infrastructure. Direct quota bearing responsibility on a monthly and quarterly basis is required.
What we are looking for:

Candidate must have proven experience in finding new business. The successful candidate will possess a minimum of 3-5 years of quantifiable, successful telecommunications sales experience in a wholesale environment. A track record of success and recent experience in this environment is required. Experience with selling Internet connectivity (FEs, GigEs, 10GigEs) and colocation required. A college degree is preferred. Proficiency with PC based applications such as Word, Excel, and Siebel a plus.

Competitive compensation package includes uncapped commission structure and over-quota bonuses.

Cogent Communications is an Equal Opportunity Employer.

MISSION

Monitoring and management of the Pan-European and North American Cogent customer base. Work to maintain the service level and established standards and procedures as well as provide customer support. Multi-lingual is a strong plus.


JOB DUTIES

Monitoring Global Customer connections, email requests, and phone inquiries

Working in a call center answering phones in order provide top level technical support to Cogent’s customers Globally.

Manage and maintain documentation of all troubleshooting process for all the incidents impacting customers including a description of the actions taken for their solution.

Customer care. Providing the customer with information and updating of the incidents that occur on their services

Execution and management of the customers issues as well as completing new services provisioning according to the Plan developed by the CST Manager

Reporting on the Global Shift performance as well as on the handover after each shift.

Collaboration with Field Technicians in all activities related to customer service delivery (installation, integration, test, etc…).

JOB REQUIREMENTS

Availability to work on shifts under a 24x7 basis. (Flexibility a MUST)

Technical background

IP Networking knowledge

Knowledge of networking protocols (BGP, IGP, OSPF, IS-IS, MPLS…), IP addressing, DNS’s and IP-VPN’s

Knowledge of transmission networks based on SDH and DWDM Nortel Networks equipment together with the Preside management system will be taken into account. (plus)

IT knowledge.

Fluent in English.

Technical vocation, good team worker and capacity to work under pressure.

Cogent is a fun and fast-paced company. We work hard. We play hard. If you’re looking for a rewarding challenge, Cogent is the place to be.

"Cogent's competitive advantage lies in our people... their spirit, their energy and their commitment."

Dave Schaeffer, Founder & CEO


Who We Are:
Cogent is a transatlantic Tier 1 Internet service provider consistently ranked as one of the top 10 networks in the world. Our primary service offering consists of Internet access, data transport, colocation and managed modem services--all offered over our award-winning fiber optic, IP data-only network. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (access providers and content providers whose businesses rely primarily on Internet access). Cogent Communications is a public company trading on the NASDAQ under the symbol CCOI. Cogent is headquartered in the Georgetown area of Washington, D.C.


What you will be doing:
This position is responsible for leading a direct sales team of 8 to 10 Regional Account Managers. The Sales Manager will develop and execute a Sales Strategy to meet the assigned revenue quota. Direct customer contact will comprise a major portion of this assignment.

Responsible for hiring, coaching, training and developing the RAMs in the sale of Cogent products.

Drive, meet and exceed sales revenue and productivity objectives.

Manage and utilize pipeline management for each sales reps.

Work on time management to ensure efficiency in achieving goals /metrics set for RAM’s.

What we are looking for:
Candidate must have proven experience in finding new business. Candidates should have 7-10 years of experience in selling Telecom/Technology products with 3 years in Sales management, successful B2B direct telecommunications sales experience in a fast-paced, competitive data/telecommunications OR IT selling environment. A track record of success and recent experience in this environment is required. A college degree is preferred. Proficiency with PC based applications such as Word, Excel and Siebel a plus. Some travel will be required.
Cogent Communications’ core hours are from 8:30A-5:30PM. Managers maybe required to stay on or before said time.

Responsibilities:

Create and update engineering drawings, maps, and databases.

Evaluate and approve simple service orders requiring minimal engineering to provision.

Learn Cogent network architecture and various types of optical transport equipment.

Prepare Bill of Materials (BOM) and Statement of Work (SOW) for simple network augmentation projects, based on high-level outline from Director or Senior Engineers.

Assist with various other engineering-related activities as needed.

Expected to grow and take on additional and more advanced network planning tasks within two years.

Educational & Experience Requirements

Bachelors Degree in Engineering or Physics

Excellent verbal communication and documentation skills

Good interpersonal skills, and the ability to work effectively with others on a team

Superior skills in Microsoft Office tools, including Access, Excel, and Visio

Ability to multitask and prioritize assignments as well as high levels of organizational skills

Ability and willingness to learn, and a positive can-do attitude

Responsibilities:

Planning and engineering of CWDM and DWDM GigE and 10GE optical transport networks in major metropolitan areas in North America and Europe to provide high capacity Ethernet (Layer2) and IP transit (Layer 3) services.

Planning and engineering of 10GE and 40GE inter-city backbone transport systems.

Evaluate and approve service orders and determine network augmentation requirements.

Prepare Bill of Materials (BOM) and Statement of Work (SOW) for complex network augmentation and expansion projects.

Provide “third tier” engineering support to network operations and field engineering teams to troubleshoot optical network issues.

Educational & Experience Requirements

Bachelors or Masters Degree in Electrical Engineering or Physics or equivalent experience

At least 3 years experience in optical transport network design and engineering involving CWDM and DWDM equipment and transporting GigE and 10GE

Experience with optical fiber measurements and troubleshooting (OTDR, OSA, power measurements, etc.) is highly desirable

Excellent verbal communication and documentation skills

Good interpersonal skills, and the ability to work effectively with others on a team

Superior skills in Microsoft Office tools, including Access, Excel, and Visio

Ability to multitask and prioritize assignments as well as high levels of organizational skills

Ability and willingness to learn, and a positive can-do attitude

Requirements

In depth knowledge of US federal and state corporate income, gross receipts, property, excise and sales and use taxes and foreign income and value-added taxes

In depth knowledge of US GAAP related to income taxes

Strong written and verbal communication skills with all levels of management, staff and outside advisors and authorities

Ability to handle multiple projects, effectively communicate status and complete projects on time and on budget.

Responsibilities

Responsible for all of the Company’s worldwide tax functions

Monitoring all of the Company’s tax compliance activities including communicating with federal, state, & local authorities

Coordination and primary contact with outside consultants, financial statement auditors (related to tax) and income tax advisors

In depth knowledge of US GAAP reporting related to taxation under Accounting Standards Codification 740 – Income Taxes (SFAS 109, FIN 48)

Preparation of all income tax related footnotes and disclosures for the Company’s public filings (10-K and 10-Q)

Coordination of preparation of federal and state income tax returns for the United States and for Europe, Canada, and Mexico

Analysis of Section 382 of the US federal income tax code in the United States and periodic update to the Company’s analysis at the federal and state level

Coordination of in-house preparation of state and local tax returns including sales and use taxes and property taxes in the United States and value-added taxes in Europe, Canada and Mexico

Responsible for the documentation and compliance requirements associated with transfer pricing policies and procedures in the United States, Canada, Europe and Mexico

Responsible for all Sarbanes Oxley testing associated with all tax processes

Continuous improvement of and compliance with policies and procedures related to the Company’s worldwide tax process

Worldwide tax planning and tax structure

Educational & Experience Requirements

Certified Public Accountant

7-10 years of international, US federal and state income and tax experience

Undergraduate degree – taxation, finance or accounting

Experience in the telecommunications industry a plus