Cogent is a fun and fast-paced company. We work hard. We play hard. If you’re looking for a rewarding challenge, Cogent is the place to be.

"Cogent's competitive advantage lies in our people... their spirit, their energy and their commitment."
Dave Schaeffer, Founder & CEO


Company::

Cogent is a multi-national, Tier 1 Internet Service Provider. Specializing in enterprise grade internet connectivity, point-to-point and collocation services, Cogent is a global leader in connectivity solutions. With a client base that includes 50% of U.S. law firms; 200 major American Universities, and the largest online video share and content distribution networks in the world; Cogent has become a top 5 global network responsible for almost 20% of the world’s internet traffic. We are a publicly traded company on the NASDAQ (CCOI) with the strongest balance sheet in the industry. A generous base plus uncapped commissions offers you an unlimited earnings potential. Cogent offers you a full benefits package that takes effect within 30 days of employment. With a continuous training and detailed support program, we will teach you to be the best in sales!


Responsibilities::

Identify new business opportunities within national and regional sales territories. Through direct calling, and email, you’ll work directly with nation’s leading companies’ CTO’s, CIO’s, IT Directors and Network Operations Managers on current and future connectivity solutions generating proposals for sales. You’ll identify prospects’ current pain points and with consultative selling techniques, demonstrate Cogent’s value add and superiority. Achieve monthly revenue goals by selling into the nation’s largest commercial and retail buildings; office parks and professional campuses. With the support of an experienced sales and engineering team, you will help lead organizations’ telecommunications infrastructure into the future. Cogent Communications is an Equal Opportunity Employer.


Qualifications::

Candidate must have proven experience in a direct hunting sales role. You must be able to demonstrate your ability to identify, qualify and generate new business. A qualified candidate will have 1-3 years of solid, B2B sales experience preferably in the technology arena. Experienced and professional communication skills both oral and written are a must. You must also be able to work in a fast paced, team environment with revenue deadlines. A track record of success and recent experience is required. A college degree is preferred. Professional knowledge of computer applications such as Microsoft office and Siebel are a plus.

Cogent Communications is an Equal Opportunity Employer.

Location:

Corporate Headquarters, Washington D.C.
Responsibilities:

• Troubleshoot unique/non-common routing problems.
• Maintain customer monitoring.
• Accept customer calls via phone queue

Requirements:

• Previous Customer Support experience required
• General working knowledge of BGP, IS-IS, Remedy and Netcool.
• Optical Networking a plus.
• General working knowledge of routers
• Working knowledge of Networking and CST operations
• Strong organizational and project management skills along with excellent written and verbal skills required.

This is an excellent opportunity for a person interested in working for a mid-sized, publicly traded company that has historically grown through acquisition.

Who We Are:

Cogent is a transatlantic Tier 1 Internet service provider consistently ranked as one of the top 5 networks in the world. Our primary service offering consists of Internet access, data transport, colocation and managed modem services--all offered over our award-winning fiber optic, IP data-only network. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (access providers and content providers whose businesses rely primarily on Internet access). Cogent Communications is a public company trading on the NASDAQ under the symbol CCOI. Cogent is headquartered in the Georgetown area of Washington, D.C.
What you will be doing:

The Regional Account Manager III position is a senior level sales position. The position requires prospecting and cold calling in North America to NetCentric customers, such as web hosting companies, universities, ISPs, video gaming companies, etc., with the goal to meet and exceed established revenue objectives. Candidate will direct call on new customers and analyze client needs relative to Internet connectivity over our unique, in building, Fiber Optic infrastructure. Direct quota bearing responsibility on a monthly and quarterly basis is required.
What we are looking for:

Candidate must have proven experience in finding new business. The successful candidate will possess a minimum of 3-5 years of quantifiable, successful telecommunications sales experience in a wholesale environment. A track record of success and recent experience in this environment is required. Experience with selling Internet connectivity (FEs, GigEs, 10GigEs) and colocation required. A college degree is preferred. Proficiency with PC based applications such as Word, Excel, and Siebel a plus.

Competitive compensation package includes uncapped commission structure and over-quota bonuses.

Cogent Communications is an Equal Opportunity Employer.

MISSION

Monitoring and management of the Pan-European and North American Cogent customer base. Work to maintain the service level and established standards and procedures as well as provide customer support. Multi-lingual is a strong plus.


JOB DUTIES

Monitoring Global Customer connections, email requests, and phone inquiries

Working in a call center answering phones in order provide top level technical support to Cogent’s customers Globally.

Manage and maintain documentation of all troubleshooting process for all the incidents impacting customers including a description of the actions taken for their solution.

Customer care. Providing the customer with information and updating of the incidents that occur on their services

Execution and management of the customers issues as well as completing new services provisioning according to the Plan developed by the CST Manager

Reporting on the Global Shift performance as well as on the handover after each shift.

Collaboration with Field Technicians in all activities related to customer service delivery (installation, integration, test, etc…).

JOB REQUIREMENTS

Availability to work on shifts under a 24x7 basis. (Flexibility a MUST)

Technical background

IP Networking knowledge

Knowledge of networking protocols (BGP, IGP, OSPF, IS-IS, MPLS…), IP addressing, DNS’s and IP-VPN’s

Knowledge of transmission networks based on SDH and DWDM Nortel Networks equipment together with the Preside management system will be taken into account. (plus)

IT knowledge.

Fluent in English.

Technical vocation, good team worker and capacity to work under pressure.

Cogent is a fun and fast-paced company. We work hard. We play hard. If you’re looking for a rewarding challenge, Cogent is the place to be.

"Cogent's competitive advantage lies in our people... their spirit, their energy and their commitment."

Dave Schaeffer, Founder & CEO


Who We Are:
Cogent is a transatlantic Tier 1 Internet service provider consistently ranked as one of the top 10 networks in the world. Our primary service offering consists of Internet access, data transport, colocation and managed modem services--all offered over our award-winning fiber optic, IP data-only network. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (access providers and content providers whose businesses rely primarily on Internet access). Cogent Communications is a public company trading on the NASDAQ under the symbol CCOI. Cogent is headquartered in the Georgetown area of Washington, D.C.


What you will be doing:
This position is responsible for leading a direct sales team of 8 to 10 Regional Account Managers. The Sales Manager will develop and execute a Sales Strategy to meet the assigned revenue quota. Direct customer contact will comprise a major portion of this assignment.

Responsible for hiring, coaching, training and developing the RAMs in the sale of Cogent products.

Drive, meet and exceed sales revenue and productivity objectives.

Manage and utilize pipeline management for each sales reps.

Work on time management to ensure efficiency in achieving goals /metrics set for RAM’s.

What we are looking for:
Candidate must have proven experience in finding new business. Candidates should have 7-10 years of experience in selling Telecom/Technology products with 3 years in Sales management, successful B2B direct telecommunications sales experience in a fast-paced, competitive data/telecommunications OR IT selling environment. A track record of success and recent experience in this environment is required. A college degree is preferred. Proficiency with PC based applications such as Word, Excel and Siebel a plus. Some travel will be required.
Cogent Communications’ core hours are from 8:30A-5:30PM. Managers maybe required to stay on or before said time.

Position Purpose Summary:
The Logistics Assistant is responsible for the accurate storing and receiving of goods and the counting, picking and loading of goods as designated on orders in, within, on the grounds of, or out of the distribution center. Additionally, the Logistics Assistant is responsible to proactively monitor reports, process inventory data updates, assist other members of Cogent Communications with inventory and shipment issues, and perform other duties as assigned by the Logistics Manager. Applicants should possess an average skill level in PC applications and email use, in addition to familiarity with MS Excel.


Position Requirements:
Key Responsibilities and Tasks:

Maintain proficiency in the Inventory Shipping and Receiving (ISR) system

Unload, sort, verify, stock, segregate, pick, reserve, replenish, pack, count and load merchandise as designated on orders.

Monitor inbound and outbound shipments, and provide basic communication and escalation with Cogent Communications’ vendors

Accurate and timely processing of reports and paperwork associated with the various procedures and duties.

Know, follow and perform to the maximum levels of quality and productivity standards.

Conduct cycle counts and physical inventories as required.

Maintain a clean, neat and orderly work area. Assist in maintaining the security of the warehouse.

Operate forklift, pallet jack, and other basic warehouse equipment

Lift 70 pounds

Routinely corresponds with vendors and parties within Cogent via email, and telephone in the execution of role assignments

Serves as a point of contact for emergency shipping and receiving, including after-hour and weekend on-call assignments

Understand and apply a working knowledge of shipping regulations, customs and duties requirements, and other related concepts

Utilize the various shipping vendors of Cogent Communications as outlined by the direction of Logistics policies in order to complete shipping requests

Maintain a functional understanding of the abilities and service obligations of Cogent Communications’ shipping vendors

Create and modify documentation that outline Logistics’ procedures and policies

Ability to perform functions and duties under the direction of management or supervision

Position Location and Conditions:
Position is located onsite at Cogent Communications’ Sterling, VA distribution center, and will include:

Standing for prolonged periods

Warehouse environment

Manual labor related to typical warehouse duties

Responsibilities:
Manage the requirements, development and implementation of the ticketing, workflow and monitoring tools to support a 24x7 Network Operations Center.

Act as Operations Liaison to IS for changes, upgrades and implementation of Operations systems

Determine and define in requirements for an optimal view of Global Monitoring Systems in terms of platform, alarm suppression and correlation. Develop a comprehensive plan for network awareness as part of this effort

Write requirements for GUI interfaces to the Operations monitoring systems such as Netcool and CTM

Define, manage, and maintain data sources and develop scripts to extract meaningful data from Remedy and other tracking systems to support day to day needs as well as reporting

Work with CST and NOC personnel to compose requirements for enhancements to tools such as Remedy and internally created tools

Look for opportunities for tool enhancements to support existing processes and recommend improvements to tools and/or processes

Look to improve NOC and CST access to documentationManage the entire cycle of concept all of the way to training and documentation on new Operations tools

Qualifications:
Seasoned network operations leader with strong, hands-on technical skills.

High-energy, hands-on project manager with excellent interpersonal skills to work effectively with others

Proven ability to generate scripts ranging from alarm suppression to data mining. Previous experience with Unix operating systems is desired

Strong problem solving and troubleshooting skills required: Ability to identify and analyze NOC tools needs to improve network quality and operational processes and then drive development

Technical expertise: Strong working knowledge of IP, including IP network architecture, routing protocols, peering, BGP and DNS is required. Working knowledge of Layer 1 optical transport networks and equipment and experience is a plus

Supplier management: Knowledge of Commercially Off the Shelf (COTS) network tools and available network freeware

Effective written and verbal communication skills

Education: Bachelor's degree in a technical field or equivalent experience, certifications, and training

Experience: 10 years professional experience in a NOC environment involving a geographically distributed network including 3 years experience at the manager level or higher

Reporting:
Position reports to the Vice President of Global Operations who reports to the CEO.

Overview:

Cogent Communications is seeking an enthusiastic professional for the “Datacenter Operations Manager” position. As a Data Center Operations Manager, you will provide day-to-day oversight and management of Cogent Communications-operated data center facilities in Chicago (4) and others in the Mid-West area.

You will act as the interface between teams at Cogent Communications, customers, and contractors; Applicant’s main goal is to provide excellent service to Cogent’s datacenter customers. The applicant is responsible for every facet of the colocation.

Seeking an energetic individual who must possess excellent organizational skills to project manage all sites responsible for, as each datacenter in Chicago area brings different systems, policies, and procedures.


Responsibilities:

Ensure the ongoing operation of the data centers.

Work on special projects when they arise (past projects- HVAC Augmentation, UPS Augmentation)

An essential aspect of the job is to work with and manage contractors who will work within the facility, such as HVAC, Fire system, and Generator vendors. From billing issues to submitting purchase order requests, all contractor work in the Chicago facilities will be managed by he/she.

Provision Work Orders (cabinets, cross connects, install/test circuits, power, etc.)

Work outside of the box with team members to improve efficiency and implement new data center strategies.

Provide Sales with all requested datacenter information, including requests needed for potential colo orders.

Work Remedy Tickets (For Access, Environmental Issues, etc.)

Maintain DCDB (Cabinet/Rack inventory)

Generate PO requests for PMs & repair work,

Maintaining and regular auditing of databases like HandNet and DCDB.

Organize NMPs for maintenance and repair work

Requirements:

Applicant has to have experience in telecommunication industry specifically Datacenter Operations.

Position is for 24/7 Engineer; will work a regular 9 to 5 shift but has to be available to emergency response re: customer or equipment issues, etc. Also needs to be able to move schedule around for off-business hour maintenances, customer hot-cuts, etc.

Willingness to Travel; up to 25% may be required.

Degree in an appropriate technical field or equivalent experience.

Person must be able to multi-task and project manage daily operations

He/She must have a knowledge of cabling and basic internet processes, as they will be required to perform various types of work orders, from 100meg orders and fiber x-connects to rack installations.

A very good understanding of electrical and mechanical systems in a Data Center environment.

A great attitude with internal customers and external parties, and address any issues.

Previous management and project management experience.

Able to perform physical tasks; lift 75lbs, climb a Ladder, remove equipment, etc.

Responsibilities:

Create and update engineering drawings, maps, and databases.

Evaluate and approve simple service orders requiring minimal engineering to provision.

Learn Cogent network architecture and various types of optical transport equipment.

Prepare Bill of Materials (BOM) and Statement of Work (SOW) for simple network augmentation projects, based on high-level outline from Director or Senior Engineers.

Assist with various other engineering-related activities as needed.

Expected to grow and take on additional and more advanced network planning tasks within two years.

Educational & Experience Requirements

Bachelors Degree in Engineering or Physics

Excellent verbal communication and documentation skills

Good interpersonal skills, and the ability to work effectively with others on a team

Superior skills in Microsoft Office tools, including Access, Excel, and Visio

Ability to multitask and prioritize assignments as well as high levels of organizational skills

Ability and willingness to learn, and a positive can-do attitude

Responsibilities:

Planning and engineering of CWDM and DWDM GigE and 10GE optical transport networks in major metropolitan areas in North America and Europe to provide high capacity Ethernet (Layer2) and IP transit (Layer 3) services.

Planning and engineering of 10GE and 40GE inter-city backbone transport systems.

Evaluate and approve service orders and determine network augmentation requirements.

Prepare Bill of Materials (BOM) and Statement of Work (SOW) for complex network augmentation and expansion projects.

Provide “third tier” engineering support to network operations and field engineering teams to troubleshoot optical network issues.

Educational & Experience Requirements

Bachelors or Masters Degree in Electrical Engineering or Physics or equivalent experience

At least 3 years experience in optical transport network design and engineering involving CWDM and DWDM equipment and transporting GigE and 10GE

Experience with optical fiber measurements and troubleshooting (OTDR, OSA, power measurements, etc.) is highly desirable

Excellent verbal communication and documentation skills

Good interpersonal skills, and the ability to work effectively with others on a team

Superior skills in Microsoft Office tools, including Access, Excel, and Visio

Ability to multitask and prioritize assignments as well as high levels of organizational skills

Ability and willingness to learn, and a positive can-do attitude