Support Desk

Cogent prides itself on superior customer service. We are available to you 24 hours a day. Our support desk in Washington, DC primarily serves our North American customers, and our support desks in Europe (Frankfurt, Germany; Madrid, Spain; and Paris, France) primarily serve our European customers.

Please select the appropriate support desk's contact details from the list below, based upon your service location. Make sure to have your Customer Account Number or Order Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!

United States / Canada

Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368

Fax: 1-202-295-9061

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Mexico / Japan

Hotline: +01-800-681-9553 or +1-202-295-4368

Fax: +1-202-295-9061

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Europe (all countries, except as listed below)

Hotline: +49 69 2998 9696

Fax: +49 69 2998 9666

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United Kingdom

Hotline: 0800 877 8005

Fax: +49 69 2998 9666

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France / Benelux

Hotline: +33 1 49 03 1818

Fax: +33 1 49 03 1803

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Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria

Hotline: +34 91 102 2501

Fax: +34 91 102 2508

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Hungary

Hotline: 06800 18854

Fax: +49 69 2998 9666

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NETWORK PERFORMANCE

To monitor the current network status, please visit status.cogentco.com.

Customer Service

Cogent Communications

Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services to over 61,820 Enterprise and NetCentric customers. Cogent serves over 198 markets in 41 countries across its facilities-based, all-optical IP network.

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